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home/Knowledge Base/Troubleshooting/Displaying “Show Summary” shows different information for the same document.

Displaying “Show Summary” shows different information for the same document.

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  • When StyleGuard is processing a document, click Show Summary will show the available information for the part of the document that has been processed. Information in Show Summary will not change after a document has been fully processed (scanned).

Note: When StyleGuard is scanning a document, a yellow sticker will pop up with relevant information:

Post-It note display for matched items

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Troubleshooting
  • Displaying “Show Summary” shows different information for the same document.
  • StyleGuard tab no longer is diplayed on the Word or Outlook toolbar
  • Nothing happens when you click on “apsetup.dmg”
  • StyleGuard is not checking my documents.
  • I started StyleGuard but it stated that “No Microsoft Word document is currently active” even though I have more than one Word documents opened.
  • StyleGuard is telling me that my copy of the AP Stylebook style collection is no longer active…
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  I double-click on StyleGuard in my Applications folder, and the icon bounces a couple of times in my dock, and then disappears and nothing opens.

After restarting Word and opening a document, StyleGuard asks me to “Choose a folder.”  

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